Refund & Cancellation Policy
Last updated: 3 August 2026
This policy explains what you pay, when you pay it, how to cancel, and when you are entitled to a refund. It forms part of our Contact Terms of Service. It is written to be read in under five minutes, because a policy nobody can understand is not a fair one.
1. What you pay
| Charge | Amount | When |
|---|---|---|
| Setup fee | $1,000 USD | Once, when work begins |
| Management fee | $500 USD per month | Monthly in advance, starting the day your system goes live |
All prices are in United States dollars (USD) and exclude any applicable taxes. There are no per-message charges, no usage fees, and no minimum contract term.
2. When monthly billing starts
Monthly billing begins on the day your system goes live and starts sending messages. It does not begin on the day you sign.
Launch depends in part on mobile carriers approving your business for compliant text messaging, which typically takes one to three weeks and is outside our control. You are not billed the monthly fee during that waiting period.
3. Setup fee refunds
| Situation | Refund |
|---|---|
| You cancel before we begin build work | 100% refund of the setup fee |
| You cancel during build, before your system goes live | 50% refund of the setup fee. The remainder covers work already performed, including registration fees paid to third parties on your behalf, which are not recoverable |
| Your carrier registration is permanently rejected and cannot be resolved | 100% refund of the setup fee, less third-party registration fees already paid (typically under $50) |
| Your system goes live | The setup fee is non-refundable, because the work it paid for has been delivered |
4. Monthly fee refunds
First month guarantee. If you are not satisfied with the service in your first 30 days after going live, tell us and we will refund your first monthly payment in full. You keep the system running through the end of that month. We ask only that you tell us what went wrong, so we can fix it for the next client.
After the first month. Monthly fees are billed in advance and are not refunded on a partial-month basis when you cancel. You retain full service through the end of the period you have already paid for.
If we fail to deliver. If the system is not operational for more than five consecutive business days due to a fault on our side, we will credit or refund that month on a pro-rata basis. Outages caused by third parties, such as a carrier suspension or a Google outage, are handled case by case and in good faith.
5. How to cancel
Email support@onclick.live from the address on your account, or call (520) 524-0429. Write "cancel" and your business name. That is the whole process.
- Cancellation takes effect 30 days after we receive your notice.
- You will be billed for that final 30-day period if it falls into a new billing cycle.
- There is no cancellation fee and no penalty.
- You do not need to give a reason, speak to a retention team, or complete a form.
- We will confirm your cancellation in writing within one business day.
6. What happens when you cancel
- Your reviews stay yours. Every review generated through the system lives on your Google Business Profile and is unaffected.
- Your customer data is exported to you in a standard spreadsheet format, at no charge, within 10 business days.
- Your message copy is yours to keep and use however you like.
- The automation stops. Sequences stop sending on your final day of service.
- The phone number. We will help you port your dedicated number to another provider if you want to keep it. Port requests must be made before your final day of service.
- The review widget on your website stops updating and should be removed by you or your web person.
- Our operational copy of your customer data is deleted within 60 days of cancellation.
7. Failed payments
If a payment fails, we will email you and retry. If the account remains unpaid 10 days after the due date, we may pause the service until payment is received. We will not cancel your account or delete your data without contacting you first.
8. Disputes and chargebacks
If you believe you have been charged in error, please contact us first at support@onclick.live. We will investigate and respond within two business days. Nearly every billing question can be resolved faster by email than by a card dispute, and we would rather fix a mistake than argue about it.
9. Changes to this policy
We may update this policy. Changes do not apply retroactively to charges already made. If a change materially affects your rights, we will give you at least 30 days' notice by email.
10. Contact
Howard's Orchard LLC (trading as OnClick)
4101 E Pinal St
Tucson, Arizona 85739, United States
Email: support@onclick.live
Phone: (520) 524-0429
Business hours: Monday to Friday, 8:00am to 5:00pm Mountain Time