Terms of Service

Last updated: 3 August 2026

These Terms of Service ("Terms") govern your access to and use of the services provided by Howard's Orchard LLC, trading as OnClick ("OnClick", "we", "us", "our"), including the website at onclick.live and the review and referral management services described on it (together, the "Services").

By purchasing, accessing, or using the Services, you ("Client", "you") agree to these Terms. If you do not agree, do not use the Services.

1. Who we are

Howard's Orchard LLC is a limited liability company registered in the State of Arizona, United States, with its principal place of business at 4101 E Pinal St, Tucson, Arizona 85739, United States. You can reach us at support@onclick.live or (520) 524-0429.

2. What the Services are

OnClick provides a managed, done-for-you service that builds, configures, operates, and maintains an automated customer review request and customer referral request system on your behalf. Depending on the package purchased, the Services may include:

• Configuration of automated review request sequences delivered by SMS text message and email
• Connection to your Google Business Profile
• Registration of your business for A2P 10DLC compliant business text messaging with mobile carriers
• Provisioning of a dedicated telephone number for use with the Services
• Authentication of an email sending subdomain
• Drafting of message copy for your review and approval
• Construction and hosting of a referral capture page
• Referral tracking and attribution
• A website review display widget and printable QR code
• Monthly performance reporting
• Ongoing monitoring, maintenance, and support

The Services are a service, not a software licence. You are not purchasing, licensing, or acquiring ownership of any software platform. We build and operate the system using third-party platforms that we licence in our own name.

3. What the Services are not

We do not, under any circumstances and at any price:

• Write, purchase, fabricate, or otherwise create reviews on your behalf or on behalf of your customers
• Offer, provide, or facilitate compensation to any person in exchange for leaving a review
• Suppress, filter, or "gate" review requests so that only customers predicted to be satisfied are directed to a public review platform
• Guarantee any specific number of reviews, referrals, leads, jobs, or revenue
• Provide search engine optimisation, paid advertising management, or website design as part of the Services

4. Your responsibilities

You agree to:

• Provide accurate and complete business information, including your correct legal entity name, Employer Identification Number, and registered address, as required for carrier registration
• Grant and maintain the access we need, including administrator access to your Google Business Profile and the ability to publish DNS records for your domain
• Obtain and maintain lawful consent from your customers before their contact details are entered into the system, including express written consent to receive text messages where required by law
• Maintain a publicly accessible privacy policy and terms of service on your own website, including the disclosures required by mobile carriers for A2P 10DLC registration
• Review and approve all message copy before it is sent to your customers
• Honour any referral reward you choose to offer to your customers
• Use the Services only for lawful purposes and in compliance with all applicable laws, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and the policies of Google and the mobile carriers

Consent is your responsibility. You are the sender of record for all messages to your customers. We build and operate the system; you are responsible for ensuring that the people in it have consented to be contacted.

5. Fees and payment

• The setup fee is $1,000 USD, charged once, at the commencement of work.
• The management fee is $500 USD per month, billed monthly in advance.
• Monthly billing begins on the date the system goes live, not the date of signing. You are not billed during the carrier registration waiting period.
• All prices are in United States dollars and exclude any applicable taxes.
• Payments are processed by our third-party payment processor. We do not store your full payment card details.
• If a monthly payment fails, we will notify you and attempt to collect again. If payment remains outstanding 10 days after the due date, we may suspend the Services until the account is brought current.

6. Term, cancellation, and refunds

The monthly service operates month to month with no fixed term. Either party may cancel with 30 days' written notice. Cancellation, refund, and wind-down terms are set out in full in our Refund & Cancellation Policy, which forms part of these Terms.

7. Third-party platforms and dependencies

The Services depend on third-party platforms and providers, including but not limited to Google, mobile network carriers, The Campaign Registry, and the automation platform on which the system is built. We do not control these third parties. Changes to their policies, pricing, availability, or approval decisions may affect the Services.

In particular, approval for A2P 10DLC business text messaging is granted by mobile carriers and third-party registries, not by us. We prepare and submit your registration and work to resolve rejections, but we cannot guarantee approval or a specific approval timeframe.

8. Intellectual property and data

• Your customer data remains yours. We will export it to you in a standard format on request, at any time, including after cancellation.
• Reviews generated through the Services belong to your Google Business Profile and to the customers who wrote them.
• Message copy we write specifically for your business is yours to keep and use after cancellation.
• The underlying system architecture, templates, workflows, processes, and methods we use to deliver the Services remain our property. Your right to their benefit ends when the Services end.

9. No guarantee of results

We make no representation, warranty, or guarantee regarding the number of reviews, referrals, leads, customers, or revenue you will receive. Outcomes depend on factors outside our control, including your job volume, the quality of your work, customer satisfaction, and whether your team uses the system as intended. Any figures cited on our website are drawn from published third-party research about the general market and are not a prediction of your results.

10. Limitation of liability

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Services is limited to the total fees you paid to us in the three months immediately preceding the event giving rise to the claim.

We are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, business, or goodwill, however arising.

Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud or for death or personal injury caused by negligence.

11. Indemnity

You agree to indemnify and hold us harmless from any claim, demand, penalty, or expense (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) contact details you supplied for persons who had not consented to be contacted; (c) your violation of the TCPA, CAN-SPAM, or any other applicable law; or (d) content you directed us to send.

12. Suspension and termination by us

We may suspend or terminate the Services immediately, without refund of the setup fee, if you:

• Direct us to send messages to persons who have not consented
• Ask us to write, buy, or incentivise reviews
• Ask us to implement review gating or any practice that violates Google's policies
• Use the Services for any unlawful purpose
• Fail to pay amounts due after notice

13. Changes to these Terms

We may update these Terms from time to time. If a change materially affects your rights, we will give you at least 30 days' notice by email before it takes effect. Continued use of the Services after that date constitutes acceptance.

14. Governing law

These Terms are governed by the laws of the State of Arizona, United States, without regard to conflict of law principles. The state and federal courts located in Pima County, Arizona shall have exclusive jurisdiction over any dispute arising from these Terms.

15. SMS text messaging terms

These terms apply to anyone who opts in to receive text messages from OnClick, operated by Howard's Orchard LLC, by ticking a consent box on our contact form.

• Program description. By opting in you may receive informational and service-related messages about your enquiry, including appointment reminders, scheduling updates, account information, and replies to questions you have asked. If you separately opt in to marketing messages, you may also receive special offers, discounts, and new service updates.
• Message frequency. Message frequency may vary. Typically fewer than 5 messages per month.
• Cost. Message and data rates may apply. Howard's Orchard LLC does not charge you for the messages themselves; charges depend on your mobile plan.
• Opting out. Reply STOP to any message at any time to stop receiving texts. You will receive a single confirmation message and no further messages.
• Help. Reply HELP for assistance, or contact us at support@onclick.live or (520) 524-0429.
• Consent is not a condition of purchase. You may use our services without agreeing to receive text messages.
• Carrier disclaimer. Mobile carriers are not liable for delayed or undelivered messages.
• Supported carriers. Message delivery is subject to your carrier's capabilities and coverage. Not all carriers or handsets are supported.
• Privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for full details on how we handle your data.

16. Contact

Questions about these Terms can be sent to support@onclick.live, by phone at (520) 524-0429, or by post to Howard's Orchard LLC, 4101 E Pinal St, Tucson, Arizona 85739, United States.